---
title: I didn't get credit after finishing a lesson, quiz, or course
description: If you didn't get credit for a video, lesson, quiz or course that you've completed, we can certainly help.
---

[Skip to content](https://help.eticed.com/i-didnt-get-credit-after-finishing-a-lesson-quiz-or-course#main-content)

![ETI-Logo-Flames-white-1.png\]](https://help.eticed.com/hs-fs/hubfs/ETI-Logo-Flames-white-1.png?width=285&height=45&name=ETI-Logo-Flames-white-1.png)

- [Home](https://eticed.com/)
- Our Courses
  
  Show submenu for Our Courses

    - [California Courses](https://eticed.com/california-courses/)
    - [Colorado Courses](https://eticed.com/colorado-courses/)
    - [Florida Courses](https://eticed.com/florida-courses/)
    - [Georgia Courses](https://eticed.com/georgia-courses/)
    - [Minnesota Courses](https://eticed.com/minnesota-courses/)
    - [Montana Courses](https://eticed.com/montana-courses/)
    - [Vermont Courses](https://eticed.com/vermont-courses/)
    - [Wisconsin Courses](https://eticed.com/wisconsin-courses/)
    - [NICET Courses](https://eticed.com/nicet-sprinkler-courses/)
    - [ICC/NAFED](https://eticed.com/fire-equipment-continuing-education/)
- [About ETI](https://eticed.com/about-eti/)
- [Support & Contact](https://eticed.com/support/)
- [My Courses](https://eticed.com/my-courses/)
  
  Show submenu for My Courses

    - [Cart](https://eticed.com/cart/)
    - [My Account](https://eticed.com/my-account/)

Open main navigation

Close main navigation

- [Home](https://eticed.com/)
- Our Courses
  
  Show submenu for Our Courses

    - [California Courses](https://eticed.com/california-courses/)
    - [Colorado Courses](https://eticed.com/colorado-courses/)
    - [Florida Courses](https://eticed.com/florida-courses/)
    - [Georgia Courses](https://eticed.com/georgia-courses/)
    - [Minnesota Courses](https://eticed.com/minnesota-courses/)
    - [Montana Courses](https://eticed.com/montana-courses/)
    - [Vermont Courses](https://eticed.com/vermont-courses/)
    - [Wisconsin Courses](https://eticed.com/wisconsin-courses/)
    - [NICET Courses](https://eticed.com/nicet-sprinkler-courses/)
    - [ICC/NAFED](https://eticed.com/fire-equipment-continuing-education/)
- [About ETI](https://eticed.com/about-eti/)
- [Support & Contact](https://eticed.com/support/)
- [My Courses](https://eticed.com/my-courses/)
  
  Show submenu for My Courses

    - [Cart](https://eticed.com/cart/)
    - [My Account](https://eticed.com/my-account/)
- Go to eticed.com

 Go to eticed.com

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Troubleshooting](https://help.eticed.com/troubleshooting?hsLang=en)

# I didn't get credit after finishing a lesson, quiz, or course

## If you didn't get credit for a video, lesson, quiz or course that you've completed, we can certainly help.

There are a number of reasons users sometimes don't get credit for course completions. A quick interruption of your internet connection is the most common, but there are multiple reasons.

If you didn't get credit for a video, lesson, quiz or course that you've completed, we can certainly help. ***You don't need to take the course again***. We can check our course logs to confirm your completion and give you credit. 

### Simply fill out the form below and we'll get it resolved. After submitting the form, feel free to move on to the next course in your list of courses and we'll update you once it's been resolved.

 

 

- [Getting started](https://help.eticed.com/getting-started?hsLang=en)
- [Licensing](https://help.eticed.com/licensing?hsLang=en#main-content)

    - [California](https://help.eticed.com/licensing?hsLang=en#california)
    - [Florida](https://help.eticed.com/licensing?hsLang=en#florida)
    - [Georgia](https://help.eticed.com/licensing?hsLang=en#georgia)
    - [NICET](https://help.eticed.com/licensing?hsLang=en#nicet)
- [FAQs](https://help.eticed.com/faqs?hsLang=en)
- [My Account](https://help.eticed.com/my-account?hsLang=en)
- [Troubleshooting](https://help.eticed.com/troubleshooting?hsLang=en)
- [General](https://help.eticed.com/general?hsLang=en)
- [Our Courses](https://help.eticed.com/our-courses?hsLang=en)

[![Chill listening crop-3](https://help.eticed.com/hs-fs/hubfs/ETI-ONLINE-Logo-Square-1.png?width=54&height=55&name=ETI-ONLINE-Logo-Square-1.png "Chill listening crop-3")](https://eticed.com)

Continuing Education for the Fire Protection Industry

Copyright © 2026, ETI Continuing Education