1. Troubleshooting

I didn't get credit after finishing a lesson, quiz, or course

If you didn't get credit for a video, lesson, quiz or course that you've completed, we can certainly help.

There are a number of reasons users sometimes don't get credit for course completions. A quick interruption of your internet connection is the most common, but there are multiple reasons.

If you didn't get credit for a video, lesson, quiz or course that you've completed, we can certainly help. You don't need to take the course again. We can check our course logs to confirm your completion and give you credit. 

Simply fill out the form below and we'll get it resolved. After submitting the form, feel free to move on to the next course in your list of courses and we'll update you once it's been resolved.